FAQ

Frequently Asked Questions

1. What products do you offer? We specialize in premium Nordic garden products, including wooden greenhouses, garden boxes, saunas, and outdoor accessories — all designed with Scandinavian craftsmanship and minimal aesthetics in mind.

2. Do your products come with assembly instructions? Yes, every greenhouse, sauna, and garden box includes detailed assembly instructions and all necessary hardware. Most products can be assembled with basic tools over a weekend.

3. What materials are used in your products? We use sustainably sourced Nordic timber — primarily spruce and pine — treated for outdoor durability. Our greenhouses feature tempered glass panels and corrosion-resistant fittings.

4. How long does delivery take? Standard delivery within the UK takes 5–10 business days. Larger items such as saunas and greenhouses may require 2–3 weeks due to freight scheduling. You'll receive a tracking number once your order ships.

5. Do you ship internationally? We currently ship across the UK and selected European countries. Please contact us for a shipping quote if your location isn't listed at checkout.

6. What is your return policy? Unused items in their original packaging can be returned within 30 days of delivery for a full refund. Custom-made or assembled products are non-returnable unless they arrive damaged or defective.

7. Do your products come with a warranty? Yes, all our wooden structures come with a 2-year warranty against manufacturing defects. Glass panels and metal fittings are covered for 1 year.

8. How do I maintain my greenhouse or sauna? We recommend treating the wood annually with a protective wood stain or oil. For saunas, regular cleaning and ventilation after each use will extend the lifespan of your unit. Detailed care guides are included with every purchase.

9. Can I customize the size or color of a product? Many of our greenhouses and garden boxes can be customized in size and finish. Contact us with your specifications and we'll provide a tailored quote.

10. How can I contact you? You can reach us via email at support@yougarden.com or through our contact page. We typically respond within 24 hours on business days.